KPIs for Your Online Developer Community
Match Your Metrics to Your Goals
How do you prove the value of your online developer community? The first step is to understand the business goals you want your community to address. The next is to match those goals to trackable metrics.
Become more data-driven in your approach to community success by:
- Tracking efficiency-focused metrics such as the average time to first response.
- Measuring activity related to engagement and innovation.
- Identifying subject matter experts and quantifying their contributions.